AustralianSuper Contact: Phone, Email, Hours & DASP

Few things feel more urgent than needing to move a chunk of your savings across the world, or wondering if you can tap into your super before retirement. Whether you’re a temporary resident heading home, planning retirement from abroad, or just trying to sort out a simple account query, knowing exactly how to contact AustralianSuper — and what options you actually have — saves time, frustration, and potentially thousands in fees or lost entitlements.

Phone: 1300 300 273 ·
Hours: 8am–8pm AEST/AEDT weekdays ·
ABN (Fund): 65 714 394 886 ·
AFSL (Trustee): 233788 ·
Trustee ABN: 94 006 457 987 ·
National Relay Service: Available for hearing or speech impaired

How do I contact AustralianSuper?

AustralianSuper offers five distinct contact channels, each designed for different scenarios. The most direct path for most members is the phone line: 1300 300 273, available 8am–8pm AEST/AEDT weekdays, as confirmed by the fund’s AustralianSuper Help & Support (official fund support page).

What is the email format for AustralianSuper?

• Direct email is not published — members use the Member Direct contact portal (AustralianSuper secure messaging) to send secure messages.
• The portal supports file attachments for forms and documents.
• Simple questions can be handled by the chatbot Ash, available 24/7 via the website (AustralianSuper Help & Support).

What are the contact hours for AustralianSuper?

The table below breaks down each channel’s availability, from phone to 24/7 digital options.

The implication: phone lines are only available on weekdays, but digital channels provide round-the-clock access for less complex issues.

How do I make a complaint to AustralianSuper?

• Complaints can be lodged via the AustralianSuper Help & Support (official complaints page).
• If unresolved, escalate to the Australian Financial Complaints Authority (AFCA – independent dispute resolution).
• AustralianSuper’s ABN is 65 714 394 886, required for any formal complaint referencing the fund.

What happens to my super if I move overseas?

Moving overseas doesn’t automatically trigger a super payout. AustralianSuper explains that if you’re an Australian citizen or permanent resident, your super stays in the fund indefinitely. But for temporary residents who’ve permanently left Australia, the rules are different: you must apply for a Departing Australia Superannuation Payment (DASP). The fund’s AustralianSuper DASP (official fund DASP page) confirms that eligibility requires you to have permanently departed Australia, with your visa cancelled or expired.

Can I withdraw my Australian super if I live overseas?

• Yes, if you’re a temporary resident who has permanently left Australia — claim via DASP.
• Australian citizens or permanent residents generally cannot withdraw super while living overseas unless meeting early access conditions (terminal illness, severe financial hardship, compassionate grounds).
• The ATO’s ATO DASP (Australian Tax Office guidance) states DASP can be applied for online through the ATO’s system.

Can I keep my superannuation if I leave Australia?

• Australian citizens and permanent residents: yes, keep it indefinitely — no requirement to transfer or withdraw.
• Temporary residents: you must claim DASP within six months of departure, otherwise the fund may transfer your super to the ATO as unclaimed money.
• If you return to Australia permanently, the ATO says you should use the Application for payment of ATO-held superannuation money (NAT 74880) (ATO official form).

What is the DASP (Departing Australia Superannuation Payment)?

The table below outlines the key elements of the DASP process, from eligibility to contact points.

The pattern: every DASP pathway involves proving both identity (passport) and departure status (visa cancellation or expiry). The tax consequence can be steep — up to 38% on amounts over $200,000 — making it critical to understand the rates before applying.

Can you still get $10,000 from your super?

The short answer is no — the COVID-19 early access program that allowed members to withdraw up to $10,000 ended on 31 December 2021, according to Moneysmart (Australian Government financial regulator). But there are still legal pathways to access super early, each with strict criteria.

When you can access your super early

• Compassionate grounds: medical treatment, palliative care, funeral expenses, modification to home for disability.
• Terminal illness: if two medical practitioners certify you have a life expectancy of less than 12 months.
• Severe financial hardship: must be receiving income support payments for 26 consecutive weeks and unable to meet reasonable and immediate living expenses.
• Application is made through the ATO (Australian Tax Office – official super regulator), not directly with AustralianSuper.

How much do I need to retire on $80,000 a year at 60?

Calculating the super balance needed for $80,000 annual income at age 60 requires factoring in investment returns, life expectancy, and the Age Pension. The Moneysmart Retirement Calculator (Australian Government ASIC tool) offers a starting point: a single person retiring at 60 with $500,000 in super who draws down 5% per year plus the partial Age Pension might achieve around $45,000-$55,000 annually. To reach $80,000, a balance of approximately $800,000-$1,000,000 is typically needed, assuming a 4-5% sustainable withdrawal rate and no Age Pension.

How long can I live in another country on an Australian pension?

• The Age Pension can be paid overseas under Services Australia – Age Pension overseas portability (Australian Government guidance) — but portability varies by country.
• Pension is portable for 26 weeks to most countries, then stops unless you live in a country with a specific reciprocal agreement (e.g., New Zealand, UK, Italy, Canada).
• Extended absences (more than 26 weeks) in non-agreement countries result in Age Pension ceasing.
• Your super balance continues to earn investment returns regardless of where you live — but you cannot access it until preservation age.

The table below compares super and pension rules across different residency statuses.

The pattern across all three residency types: Australian citizens have the most flexibility — they keep their super and can still receive Age Pension in many countries. Temporary residents face the strictest timeline and highest tax consequence.

How long can I live in another country on an Australian pension?

This depends on whether you’re receiving the Age Pension from Services Australia, your own superannuation income stream, or both. The Age Pension is portable for 26 weeks to most countries, then payment stops unless the country has a Services Australia – Age Pension overseas portability (Australian Government reciprocal agreement list). Countries with agreements — including New Zealand, the United Kingdom, Italy, Canada, Malta, and several others — allow indefinite portability, subject to ongoing residency reviews.

For self-funded retirees drawing from super, there’s no government restriction on living overseas. Your AustralianSuper account remains open and accessible online, and you can continue to contact AustralianSuper via the overseas phone line (+61 3 8617 9767) or the 24/7 web chat.

Key facts about AustralianSuper

The table below summarises the key identifiers and contact details for the fund.

The implication: keeping these numbers handy — especially the ABN and AFSL — streamlines any formal complaint or inquiry with the fund.

Quotes from official sources

“AustralianSuper says overseas callers can contact its help centre on +61 3 8617 9767.”

AustralianSuper Help & Support (official fund support page)

“The quickest and easiest way to apply for DASP is to complete and submit the application online through the ATO.”

AustralianSuper DASP (official fund DASP page)

“The ATO says DASP can be applied for through the DASP online application system for both super fund-held and ATO-held super.”

ATO DASP (Australian Tax Office guidance)

“The Age Pension can be paid overseas under certain agreements.”

Services Australia – Age Pension overseas portability (Australian Government guidance)

For those needing to send correspondence or verify employer contribution codes, AustralianSupers postal and employer contact guide provides the specific mailing addresses and USI information not covered here.

Frequently asked questions